Frequently Asked Questions
Everything you need to know about Hippo Blue style and service.
What is the standard shipping timeframe for Hippo Blue orders?
We offer standard shipping which typically takes 3-7 business days, and express shipping which arrives within 1-3 business days depending on your location.
How do I ensure I select the correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own and comparing it to our specifications for the perfect fit.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, swimwear and earrings cannot be returned unless faulty.
Are Hippo Blue garments ethically manufactured?
Yes, we are committed to sustainable fashion. We partner only with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How should I care for my new clothes?
To maintain the longevity of your Hippo Blue pieces, we recommend following the specific care label instructions, though most of our cotton-based items prefer a cold machine wash and air drying.